Our Commitment to Resolving Your Concerns
At Rose Pharmacy, we strive to provide the best possible service to our customers. However, we understand that sometimes things may not go as planned, and you may need to raise a concern or complaint. We take all complaints seriously and aim to resolve them as quickly and efficiently as possible.
If you have a complaint or concern, please follow these steps:
Contact us as soon as possible: You can reach out to us via phone, email, or in person at our office. Our staff will listen to your concerns and work with you to find a resolution.
Provide details of your complaint: To help us understand your concern better, please provide us with as much information as possible. This includes the nature of the complaint, the date and time it occurred, and any supporting documentation you may have.
Our complaints process: Once we receive your complaint, we will investigate it thoroughly and provide you with a written response as soon as possible. If we need more time to resolve your complaint, we will let you know and keep you updated throughout the process.
Escalation: If you are not satisfied with our response, you can request that your complaint be escalated to a senior member of staff, who will review the case and provide you with a final response.
We value your feedback and take all complaints seriously. We use them to improve our services and ensure that we are providing the best possible experience to our customers. If you have any questions or concerns about our complaints process, please don’t hesitate to get in touch with us. We’re here to help you resolve your concerns.
Telephone: 020 8469 1711
Email: info@rosepharmacy.co.uk
